Help Centre
How can we help?
Quick answers below. If your question is not here, WhatsApp is the fastest way to reach a real person at Jeowls.
Ask on WhatsAppOr email customer care: customercare@jeowls.com
How do I place an order?
Add the pieces you want to your bag, then send the bag to us on WhatsApp — we will confirm availability, the final price and the delivery time with you. Online checkout is being set up and will appear here soon.
How long will my order take to arrive?
It depends on the piece and your city. Send us your pin code on WhatsApp and we will tell you the exact delivery estimate before you pay.
Can I return or exchange a piece?
Tell us what is wrong on WhatsApp with a photo, and we will work out a return, exchange or repair with you. We would rather fix it than lose you.
How do I care for pearls?
Wipe them with a soft dry cloth after wearing, keep perfumes and hairspray off the surface, and store them flat or hanging away from other jewellery so the silk and metal are not scratched.
Do you gift wrap or personalise?
Yes — gift wrapping, name pieces and birthday or wedding sets can all be arranged. Message us with the occasion and budget and we will suggest options.
Can I see a piece before buying?
Ask for it on WhatsApp and we will send close-up photos and a short video of the exact piece, so you know what you are getting.